Home and mini speaker resets to factory settings all by itself!

[JohnnyR81]

Please help!

Some of my speakers (one Home speaker and two Home Mini speakers) keep resetting back to factory setting all by itself.

Of course I already tried resetting them for new installation and tried using both 5gz and 2.4 go Wifi but they still go back to factory setting.

Hope someone has the solution.

[tajennifer]

Hi JohnnyR81,

Thanks for posting. I'm sorry to hear about the situation that you experienced with your Google Home and Google Mini speaker resetting to factory settings all by itself. I appreciate the information that you provide and the steps that you already take. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,
Jenny

[asd3]

Your Google Home and Home Mini speakers resetting to factory settings could be due to a few issues. Try these steps:

1. Check Power Supply: Ensure the speakers are plugged into a stable power source with the correct adapter. Low or unstable power can trigger resets.
2. Wi-Fi Stability: Verify your Wi-Fi network is stable and not dropping. Use 2.4 GHz for better range, and ensure the router is close enough to the speakers.
3. Firmware Update: In the Google Home app, check if the speakers’ firmware is up to date. Outdated firmware can cause glitches.
4. Account Sync: Ensure your Google account is properly linked and not conflicting with multiple devices or users.
5. Factory Reset Properly: Perform a manual factory reset (press and hold the reset button for ten-twenty seconds) and set up again via the Google Home app.
6. Check for Interference: Move speakers away from other electronics that might interfere with Wi-Fi or Bluetooth signals.

If the issue persists, contact Google Nest support for potential hardware defects or advanced troubleshooting.

[asd3]

Hope, your problem has been solved.