How to change home nickname on Google Home App (not Nest app)

[Ysusanto]

Hi,

I cannot seem to find a way to change my home nickname on Google Home app. I searched high and low on Google, too. They showed only how to change it on Nest Apps, but it doesn't reflect on Google Home app. Is there a way to do this? Thank you!

[Azarco]

Hey Ysusanto,

Thanks for reaching out. Give these steps a try:

1. Open the Google Home app and tap the Settings cog.
2. Tap Home information.
3. Tap Home nickname.
4. Change the name of your home and tap Save at the top right.

Keep us posted.

Thanks,

Alex

[Azarco]

Hey Ysusanto,

Did the suggested steps above work?

Best,

Alex

[Ysusanto]

No. 

Thanks Alex.

Do you have the Google Home App? Do you see these options. 

I don't see these settings. This setting is only for Nest App, not Google Home App. 

On Google Home App, there is an option of Home App Settings, but no home information or anything like that.

[Azarco]

Hey Ysusanto,

Thanks for the update.

Have you tried reinstalling your Google Home app? If you'll get the same result, try using a different phone/tablet.

Let me know how it goes.

Thanks,

Alex

[Ysusanto]

Hi, I still don't see the option. I have android phone, Samsung S10 plus and S8 tablet, both are showing the same option for setting. 

[Azarco]

Hey Ysusanto,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Alex

[Ysusanto]

Hi Azarco, I filled it out, let me know if you need anything else

[Azarco]

Hey Ysusanto,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs. 

Thanks, 

Alex