Hue lights do not appear under devices

[Noobster]

After Google Home's recent update my Hue lights no longer appear under 'lights' or as devices under their assigned rooms. They all appear under the 'linked to you' section. 

All lights have been assigned appropriately to rooms in the Philips Hue app and I have tried linking and unlinking the account multiple times.

What's going on? Thank you for your help. 

[Alex_S]

Hi Noobster,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. I just wanted to check, do you have household members in the Google Home app? If yes, can they see the Philips Hue lights in a room, or under Linked to you?

Regards,
Alex

[Noobster]

Hello Alex, pleased to meet you.

No, there are no other members in my household. So I am the only person experiencing this issue.. 

[Alex_S]

Hi there,
 

Do you have other smart home devices and are still working fine? Let’s try these steps:
 

• Unlink Philips Hue again in the Google Home app. 
• From the home view of the Google Home app, tap Settings > + Add > Home. Follow the prompts in creating a new home.
• Within the new home, link your Philips Hue account > Assign the bulbs in a room.
• If creating a new home works, let’s try to move each bulb to the original home. Press and hold the bulb icon > Settings > Device information > Home > Move to the original home.
   

Let me know how it goes.

Best,
Alex

[Noobster]

Hello Alex, thank you for your continued efforts to help me. Appreciate it. 

I am afraid creating a new home has not worked. All the bulbs have been imported. But the assigned rooms in Philips Hue have not been imported and all the bulbs are not imported as 'devices' but just listed under the 'linked to you' section. 

[Alex_S]

Hello Noobster,

Apologies for the late revert.

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Kind regards,
Alex

[Alex_S]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Sincerely,

Alex

[Alex_S]

Hey Noobster,
 

Do you still need help with your device? If so, kindly fill out this form.

Warmly,
Alex