Internet disruptions

[Benthameu]

Here’s the problem with main door camera. The Internet goes down on the carrier momentarily and then goes back up. We are away from the house on vacation. The inside cameras do not reconnect. Apparently you have to unplug them and plug them in and reboot. Ring on the other hand reconnect automatically. Is this the way it’s supposed to work for Nest? 

[MplsCustomer]

@Benthameu 

I don't know if it's SUPPOSED to work this way, but sometimes after a power outage, we have had to unplug one or two of our Google Nest Outdoor Cameras to get them back online, and once for one of our Google Nest Hello Doorbells.

[EmersonB]

Hello everyone,

@Benthameu, thanks for reaching out here in the Community. To know more about this issue, I'd like to know what was the light status of your Nest Camera when the issue happened? Do you have someone there in your house while you're away? Hit this link for more information. Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hi Benthameu,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Thanks,
Emerson

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan