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Inviting a home member

Knackers
Community Member

Trying to add a family member and the app won't allow it. Type in the email and the "Next" button turns blue but does nothing when you press it. 

Uninstalling and reinstalling the app does nothing.

I don't want an automated response from a bot with a person's name telling me to read some troubleshooting crap.

It can't be that hard 

Apparently it was a problem 12 months ago, according to these threads, but I can't see a solution posted anywhere, only garbage answers from a bot.

I look forward to someone hopefully posting a solution. 

Thanks.

4 REPLIES 4

SolarScreen
Community Member

I’m having the same issue. Everything looks correct on my wife’s phone, but it asks to sign in or to migrate. I’ve tried both and it won’t let me sign in at all. It says  invalid email or pass…. Our hue lights, Roku and everything else works from Google Home app except the Nest thermostat. Any help would be greatly appreciated 

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We're sorry for the trouble this has caused you — let's check this out. 

 

Give these steps a try:

 

  1. Open the Google Home app.
  2. Switch to the correct home.
  3. Tap Settings > Household > Invite person.
  4. Enter the name or email address of the person > tap Next.
  5. Customers can find the information that's shared when they add someone to their home. Tap Next to continue.
  6. Review the person’s access to the home > tap Send.
  7. If the invitee isn't already in a family group, the customer (current member who invites) gets a prompt if they like to add them. Tap Add to Family to send an invite to the family group or No Thanks to skip this step. 
    Note: Customers can have a maximum of 6 members in a family group. If they have a full family group, this option doesn't appear.
  8. If the issue persists, try clearing the cache and data of your Google Home app.
  9. The invitee receives an email with instructions.

Looking forward for your response.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey all,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Best,

Alex