Issues with linking Spotify or Pandora to Goggle home

[JAP]

I am constantly receiving the following message whenever I try to link my Spotify or Pandora music app to GOOGLE HOME APP. "Something went wrong - Try again".  I tried power off the iphone and uninstalled the Spotify and Pandora Music apps - power down - linking to no avail.  Any help would be appreciated.

[Azarco]

Hey JAP,

That certainly hasn't been easy for you — let's check this out.

Make sure to turn on Local Network Access for the Google Home app on your phone settings. Here's how: Privacy > Local Network > Google Home app. Try reinstalling your Google Home and Google Assistant app to make sure they're updated. If the issue persist, give these steps a try:

• Uninstall the Spotify and Pandora app on your phone.
• Once uninstalled, try linking your Spotify and Pandora account again on the Google Home app.
• If you successfully link your music accounts, you can install the app back on your phone.

Hope this helps.

Thanks,

Alex

[Azarco]

Hello there,

I know you have other things to do, have you tried the steps above? Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[R_Flynn]

Didnt work for me

[Azarco]

Hey R_Flynn,

Thanks for the update. What's the iOS version of your iPhone? Have you tried using a different mobile device to see if you'll get the same result? Could you try resetting your Google Home so its default settings to see if that helps?

Best,

Alex

[R_Flynn · Accepted solution]

The solution that worked was: delete the Spotify app. Then when I went through the Link process, the Google Home app used a Google authentication page rather the Spotify one. I then reinstalled the Spotify app. This worked for myself and another user.

[Azarco]

Hey R_Flynn,

Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community. 

Thanks,
Alex

[Azarco]

Hello there,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Alex