Good morning! Added a 3rd home member in my Google home app and all of my Leviton switches stopped working. However, they still work in the Leviton app. Tried relinking Leviton to Google with no success. It never shows as a linked account. However, all the switches still show in the Google home app, but just as offline. Tried the unlink command in the individual switch, with no success. I need to unlink Leviton from Google so that I can relink, but that is impossible when it never shows as a linked account. The last time this happened (exact same scenario then as well) to me, I ended up deleting the home and starting over, took me the better part of the day and I definitely don't want to do that again. Any suggestions? PS Leviton says it's Google's fault, and Google says it's Leviton's fault. Hoping someone will feel my pain. 🙂
Thanks for reaching out. Let's check what's going on — are your Leviton switches successfully set up on the same WiFi network where your speakers are connected? Could you try these steps:
Keep us posted!
Hey Alex, thanks for reaching out. I would love to do that, but as I wrote in my original post, Leviton DOES NOT show up as a linked account. All the switches still show in my Google app, but they show as offline. When I try to link the account, it takes me through all the steps, individual devices, adding them to rooms, and then done. However, when I go back to check if Leviton is linked, it's not there. Correct me if I'm wrong, but the only way I know to get rid of the switches in the Google app is to unlink the account. And you can't unlink something that's not showing as linked. Any suggestions? By the way, everything still works fine in the Leviton app.