Matter with Nest Hub v2 and Aqara M2 Hub

[theavi]

Hi All.

I have managed to add my Aqara M2 Hub to google home nest hub v2  via matter, but the child devices (Aqara E1 Door Window contact sensors) that are connected to the aqara hub do not display in google home, only the aqara hub. Is this a known issue? The Aqara documentation suggests they should. 

[Juni]

Hi theavi,

Thanks for reaching out. A few questions:Are you using Android or iOS? Did it work before, or is this the first time that you linked it? Are they working on the Aqara Smart Home app? Is the Google Home app updated? What steps have you taken so far? You can relink Aqara Smart Home and observe if it makes a difference.

Keep me posted.

Regards,

Juni

[theavi]

Hi Juni

I am using Android. This is the first time i have linked it . The sensors are visible and working fine in the aqara home app. Google home app is up to date. 

I have relinked several times with no success. Although i am seeing similar issues when i search online that google home can not support child devices on bridge via matter ?

thanks

[deezid]

I have multiple Phillips Hue devices connected to Google Home via Matter using the hub. Works fine here. 

[Juni]

Hi folks,

deezid, Great! I’m glad that is working on your end.

theavi, got it. Have you contacted Aqara Smart Home Support to raise awareness? You can also try using another phone to isolate it.

Thanks,

Juni