My Yale Assure 2 lock will attempt to lock, fully extend the deadbolt but will keep trying to extend

[user1234582729]

My Yale Assure 2 lock will attempt to lock, fully extend the deadbolt but will keep trying to extend the deadbolt (clicking) until it gives an error.  The deadbolt will still be fully extended and locked but the app shows it as unlocked.  Additionally, if I help it by turning it clockwise and holding it, it will register as locked but this can only be done from the inside.  And if the door is open, the deadbolt fully extends as it should abd shows as locked.  I’ve calibrated it half a dozen times with no change.  Is the lock defective or installed incorrectly?

[luciaaa]

Hi, @user1234582729!

I'm so sorry that your Yale Assure 2 lock isn't locking correctly and that you're getting an error message. I know that your safety depends on your lock operating correctly. I'm here to help.

To better assist you, please answer the following questions:

• Are you controlling the Yale Assure 2 lock with the Google Home app or from the Yale app?
• If you are in the Google Home app, have you tried to unlink and link the device again? 

For more accurate assistance with potential hardware or software inconveniences, I recommend contacting Yale support directly. They are best equipped to help you with your Yale Assure 2 lock.

Feel free to reply if you have any assistance.

Best regards,

Ana

[thomasdf]

i have exactly this same problem - are there solutions?