My nest app keep disconnecting and shows offline

[Nadezda29]

Since October when days are cooling down, I normally using my app to control my NEST.

Lately I am experiencing everyday issues with connection, when I want to open controller of my NEST from phone is shws Offline. I understand that Internet may be an issue, but I never had the same problem before. So if I want to turn on/off heating I have to go and check thermostat itself.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with more details when your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[janthadeus]

Hi Nadezda29,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, Jake.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT