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Nést Hub and Sling Tv

Thedmp01
Community Member

All of a sudden Sling Tv no longer works on Nest Hub ..anyone else have this issue ?

12 REPLIES 12

mwmorgan
Community Member

Yeah the UI button doesn't really work, and with voice, it's a long process to get it to work. Ask it to play, hardly ever works the first time - just shows black with streaming bar UI, then you ask a 2nd time, and sometimes that's it, it works. If not, ask for a 3rd time, or just tell it to stop playing if a 404 error pops up. Then re-start the process. Eventually it'll work... for awhile, then go to black or error, and you can tell it to stop playing. Then re-start the process.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Thedmp01, @mwmorgan, that certainly hasn't been easy for you ― let’s check this out.

 

A few questions: When did it stop working? Is your Google Nest Hub still responding to other commands? How about other video/music platforms? Have you already tried rebooting your devices?

 

If reboot is done, reinstall your Google Home app or update it to its latest version. Restarting your phone might help. Reboot your WiFi router.

Also, check out this link for additional troubleshooting and information.

 

Keep us posted.

 

Best,

Dan

Thedmp01
Community Member

Hello Dan …the hub stopped streaming Sling about a week ago…it now gives the message “sorry I’m unable to help with that” ..I’ve rebooted the hub, unlinked and linked sling, rebooted my router, reset the hub to factory settings, etc etc and have since simply given up. 

Please advise 

Home app version is 2.60.108 …nothing I tried has worked 

And yes it responds to other commands but won’t open Sling or even Netflix ..seems video/ media functions have stopped working on this device 

Dan_A
Community Specialist
Community Specialist

Hi Thedmp01,

 

How sad that sling or even Netflix stopped streaming on your Google Nest Hub. Just so we are on the same page, could you verify to me that what you have there is the 1st or 2nd Gen? Click this link for your reference.

 

Also, it would be very helpful if you could send us a short video. Below are the steps on how to upload a photo or video:
 

  1. Start a new post.
  2. Click Insert Image.
  3. Choose an image source location.
  4. Follow the on-screen instructions
  5. Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

 

I'll be waiting for your response.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Thedmp01
Community Member

Many thanks for reaching out ..it still doesn’t work ..I’ve removed it from home ..reset it to factory settings ..update the home app …unlinked and re linked ..nothing works..I still get the “I’m sorry i don’t know how to help with that” error message when I ask google to open sling or Netflix …:( no clue why or how to fix it 😞

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Dan

Thedmp01
Community Member

In response to upload a picture and video ..here it is 

Although… I can’t seem to load a video of the issue as  I’ve said previously I’ve tried everything so at this point I don’t know what a video would get me other then you want proof  it no longer works ..

7CE6982B-F57D-4466-9D08-580B6D465896.jpeg

06582750-DF5D-442C-A87A-92113DE48C06.jpeg

Juni
Community Specialist
Community Specialist

Hi Thedmp01

 

Thanks for posting. It appears that you have another post similar to this. Since this is the same discussion, we'll move this conversation to the main thread. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi Thedmp01,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni