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NEST Thermostat: No Option for Emergency Heat

Community Member

We have a NEST thermostat for a system that is connected to propane through a heat pump. The NEST thermostat does not allow us access to emergency heat. Our service provider says that we need to get a different thermostat because some of the NEST thermostats do not offer that option. I believe ours is a 2017 or 2018 model.

Any advice on how we can get to emergency heat through a Nest thermostat rather than having to buy a new thermostat.  






Community Member

Same issue here. Anyone knows how to do it?

Community Specialist
Community Specialist

Hello there,


Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look into this.


Could you share a photo of your current thermostat's wiring? Also, is this a first time installation?


I'll look forward to your response.




Hi there,

I wanted to follow up and see if everyone is still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.




Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.