05-13-2023 02:53 AM
Hi all
I recently brought a nest smoke alarm and downloaded the app. I was able to connect the device but the picture of the house is off-line.
1. Checked WiFi - ok
2. Reinstall the app - some issue
How do I get it online
05-13-2023 06:11 AM
06-10-2023 02:30 PM
Hello everyone,
Thanks for posting.
@David_K, thanks for helping us answer this thread.
@Silverfox159, were you able to try the steps provided above? Let us know if you have additional questions and the Community team would gladly help.
Best,
Princess
06-13-2023 02:49 PM
Hey there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
06-14-2023 02:53 PM
Hi folks,
Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Princess