Nest App home icon offline

[Silverfox159]

Hi all

I recently brought a nest smoke alarm and downloaded the app. I was able to connect the device but the picture of the house is off-line.

1. Checked WiFi  - ok

2. Reinstall  the app  - some issue

How do I get it online

[David_K]

Try these steps:

Troubleshoot when Nest Protect disconnects or is offline - Google Nest Help

[Princesss]

Hello everyone,

Thanks for posting.

@David_K, thanks for helping us answer this thread.

@Silverfox159, were you able to try the steps provided above? Let us know if you have additional questions and the Community team would gladly help.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi folks,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 

Best,

Princess