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Nest Cam (Battery) not charging reliably

Systemsengineer
Community Member

I have two battery nest cams and I am starting to regret the purchase.  It is very difficult to get them to charge with the pogo battery connection.  I think part of it is the charging connections are not protected at all on the camera and living in costal Florida they get dirty / corrosion. Also not sure if the pogo charging cable is the issue (I have the cable in the right orientation by the way.

 

Sounds like I need a new cable,  also Google should provide a  rubber connector cap to protect the charging connector when the camera is used outdoors that can be removed for charging.  Also would make sense to mechanically key the connector for the next version of this camera since a good design would not allow you to plug in backwards (although at least it is not harmful if you do).

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey Systemsengineer,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

The issue is still unresolved and I need help 

Hey Systemsengineer,

 

Sorry for the delay. Could you fill out this form and let us know once you're done?


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Systemsengineer,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Systemsengineer,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie