Nest Home Report

[PF1889]

I have 2 nest products Nest thermostat and Nest Protect. The monthly Nest report now only shows the report for Nest Protect. How do I get the Nest Thermostat report back. A step by step guide would be really helpful as I've tried most things with no success

[gmelanymelissa]

Hi PF1889,

Thanks for posting in the community. I understand you're looking to restore the monthly Nest Home Report for your Nest Thermostat, as it’s currently only displaying your Nest Protect. I appreciate the troubleshooting you've already done.  I’m happy to help.

To better assist you with accurate information, I’d like to ask a few questions:

• Is the thermostat linked to the same "Home" as your Nest Protect?
• Does the thermostat appear as "online" in your app?
• Was the thermostat set up recently?
• What is the specific model of your Nest Thermostat? Here’s a helpful article about how to identify your thermostat model.

Keep me posted.

Best regards,

Melany

[PF1889]

Hi Melany

Thanks for your response.

1. Yeah connected to both Nest and Home

2.Yes the thermostat appears online on the app and is working fine

3. I did have an issue recently where I deleted and then reinstalled the thermostat to clear the fault

4. Model 3.4. (Is that enough info? )

More and more I'm thinking it's either a conflict or something I've done wrong.

Fingers crossed

Phil

[gmelanymelissa]

Hi there!

Thanks for the follow-up information. Just a few more questions:

• When specifically did you set up your Nest Thermostat?

• Have you noticed if the issue started after re-adding the device?

• Do you mind sharing a picture of your Nest Thermostat?

Once I have these details, I will be able to assist you further.

Regards,

Melany

[PF1889]

Hi Melany 

Thanks for your help

In response

1. Must have been about 6 months ago and 2 Yes the problem started when the system was restarted.

3 Sorry can't get the photo to copy but it's the Gen 3 version with the orange face and Heat Link.

Hope this helps

Phil

[gmelanymelissa]

Hi there!

Thanks for the update. Please follow these steps to start receiving your Nest Home Report:

• Open the Nest app.
• Tap Settings on the app home screen.
• Select Notifications.
• Choose Nest Home Report (you may need to scroll down to find this).
• Enable the Monthly Home Report toggle to receive email updates.

Let me know how it goes. 

Regards,

Melany

[PF1889]

Hi Melany

Completed your instructions  Thankyou. The toggle was already activated but I've re done it. Fingers crossed!

I did notice on this page only the Protect system was listed under the products heading. No mention of the thermostat.  Is this why I'm only getting a Nest report? How do I get the Thermostat to show on this page.

Sorry but thanks for your patience 

Phil

[gmelanymelissa]

Hi there!

Thanks for the information. I’d like to ask: have you migrated your Nest account to a Google account? If so, please try the following steps:

1. Open the Google Home app.
2. At the top right, tap your Profile picture or Initial Home Settings.
3. Select Notifications.
4. Choose General Notifications.
5. Select Email notifications.
6. Slide to enable Monthly Home Report emails.

Keep me updated.

Regards,

Melany

[PF1889]

Hi Melany

Thankyou. Your patience will be running out soon!!

Followed your process, however the toggle was already enabled. Ive enabled it again. So should be all systems go but I still go backto the fact that under the Nest app, notifications, only Protect is mentioned and not the thermostat  leading me to think that email notifications will only show the Protect product. Is there a way I can get the Nest product to show on this page? I'm sure it used to be there.

Sorry and thankyou

Phil

[gmelanymelissa]

Hi PF1889,

I appreciate the information provided.

To ensure your case is addressed correctly, please contact us via phone. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Keep me posted.

Best regards,

Melany