Nest Thermostat My app says thermostat is offline but i have internet connection. My thermostat has.

[Rhys2]

My Nest thermostat app says my thermostat is offline. Thus I can't control thermostat or view anything on app. I have good internet connection at home. Why does my app say thermostat is offline? I don't know how to fix problem.

[Jake]

Hey there,

Sorry for the trouble with the device. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[EmersonB]

Hey everyone,

@Rhys2 I wanted to follow up and see if you are still in need of any help. Were you able to read the information and check the links that Mark has shared above? Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Jake.

Best,
Emerson

[EmersonB]

Hi Rhys2,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson