Nest thermostat Model G4CVZ not working with Googe Home version 2.60.1.19

[skurtner]

When trying to add a new Google Nest Thermostat with Google Home App on Android (Samsung Galaxy S10e), Google Home gets stuck after

I select "No" for "Do you have a Nest Account" and click "I Agree" on the screen "Supplemental Nest terms" screen, I get an error message "Request contains an invalid argument" and screen gets stuck at the following page

"Supplemental Nest terms"

I tried back and forth with different options but it does not go past this screen.

Any suggestions on how to fix this?

[nestissarily]

Using the same steps as you, I have a similar "Request failed" popup with the details "Your request could not be completed" on iPhone. Did you find a work-around?

[nestissarily]

 

[skurtner]

Yes. The issue is related to Google account used for Google Home App. If it is a G Suite Account, then Google will not let you add Nest Thermostat (and possibly other devices in the future), so you would have to switch to a regular Gmail account in your Google Home. There are a lots of people upset about this (see this thread https://www.theregister.com/2019/09/20/nest_cant_use_g_suite_emails/) but it seems Google is not going to fix this issue. Your best bet is to log in using a non G Suite Account in your Google Home App. It worked for me once I switched to a regular Gmail account.

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @skurtner.
@nestissarily, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel