Nest thermostat e password help

[Missaha]

I have been out of town and when arriving home, I had to have a new wifi installed. Now my Nest e is asking for a 4 digit pssscode- I have no idea what it is and cannot find help to reset it. Can anyone help?

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with more details on how to unlock your device.vPlease let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for helping, Jake.

@Missaha, I'm checking back in. How's it going? Have you had a chance to unlock your thermostat? If not, you can also give these steps a try:

1. Press and hold your thermostat's screen for 10 seconds until it shuts down.
2. Wait until it reboots.
3. Check if it's no longer asking for a PIN code.
4. If it continues to inquire about a code. Remove the thermostat display from its base.
5. Connect the display to a computer (Windows, MacOS, Chrome) using a USB cable.
6. Look for a folder named "TechnicalInfo.PLIST."

Please let us know if you find the folder and what operating system you're using. 

Regards,

Mark

[Markjosephp]

Hi Missaha,

I'm checking back in. Were you able to do the steps above? Please let us know; otherwise, this thread will be locked within 24 hours.

Thanks,

Mark