I wanted to follow up and see if I could be of any help. I found an article with more details on how to unlock your device.vPlease let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to stop by and see how I could help.
Thanks for helping, Jake.
@Missaha, I'm checking back in. How's it going? Have you had a chance to unlock your thermostat? If not, you can also give these steps a try:
Please let us know if you find the folder and what operating system you're using.