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Nest thermostat e password help

Community Member

I have been out of town and when arriving home, I had to have a new wifi installed. Now my Nest e is asking for a 4 digit pssscode- I have no idea what it is and cannot find help to reset it. Can anyone help?


Community Specialist
Community Specialist

Hey there,


I wanted to follow up and see if I could be of any help. I found an article with more details on how to unlock your device.vPlease let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,

Community Specialist
Community Specialist

Hello folks,


I wanted to stop by and see how I could help.


Thanks for helping, Jake.


@Missaha, I'm checking back in. How's it going? Have you had a chance to unlock your thermostat? If not, you can also give these steps a try:


  1. Press and hold your thermostat's screen for 10 seconds until it shuts down.
  2. Wait until it reboots.
  3. Check if it's no longer asking for a PIN code.
  4. If it continues to inquire about a code. Remove the thermostat display from its base.
  5. Connect the display to a computer (Windows, MacOS, Chrome) using a USB cable.
  6. Look for a folder named "TechnicalInfo.PLIST."


Please let us know if you find the folder and what operating system you're using. 



Hi Missaha,


I'm checking back in. Were you able to do the steps above? Please let us know; otherwise, this thread will be locked within 24 hours.