Nest turning off

[Smerbear12]

Hi,  my nest thermostat keeps randomly shutting off once a day.  I have a full schedule to keep it running for the cool mode and I keep finding it completely off. I don't have eco mode on and I don't have home/away on either. 

[Markjosephp]

Hello Smerbear12,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

To clarify, is your thermostat screen going blank and won't turn on when you say it's randomly shutting off, or is it turning off your system? Also, what type of Nest Thermostat is this?

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni