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No Live Feed for Arlo Cameras

BuckDaddy
Community Member

So it will show the live feed of the Arlo cameras in the Preview view on the Favorites page but NOT when you try and watch them individually. Basically it's just the spinning wheel of death and never loads the live feed of whatever individual camera you're trying to view. Thought they fixed camera viewing bugs recently? Apparently not

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 Thoughts?  Ideas??  Solutions??? 

Buck
2 REPLIES 2

Cstreib1321
Community Member

My google cams are doing the same thing 

DeboraJ
Community Specialist
Community Specialist

Hi @BuckDaddy,

 

Thank you for reaching out to the community! I'm sorry to hear that you're experiencing some inconveniences with the live feed of your Arlo cameras on the Google Home app. Don't worry, I'll take it from here!

Before we go any further, I need to ask you a few questions:

  • When did the issue start?
  • How many Arlo cameras do you have?
  • Do you only have Arlo cameras, or do you have other camera brands too?
  • Are you seeing any error messages? If so, what do they say?
  • Have you tried any troubleshooting steps already? If so, what have you tried?
  • Is the Google home app up to date?
  • Is your phone up to date?

Once you share this information, I'll be happy to help you.

 

Best regards,

Debora