No aparece pantalla de reproduccion

[hibolobomba]

En la pantalla del dispositivo nest mini me aparece lo siguiente

No disponible

No se puede ver el dispositivo Habitación

principal en esta red Wi-Fi. Verifica que esté

en linea y que el teléfono o la tablet estén

conectados a la misma red. Centro de ayuda. Reintentar

Alguien más ha tenido este problema que viene con la última actualización, me imagino que tendré que reiniciarlo pero no me encanta la idea, tengo otro dispositivo en otra habitación y no he tenido ningún problema, me conecto a la misma red wi fi y me encuentro en la misma habitación 

[GabrielaG]

Hi @hibolobomba,

Thank you for reaching out to the community. I'm sorry to hear you're running into issues with your Nest Mini showing as 'unavailable' and your device not being visible on your WiFi network. I understand how difficult this is for you and I'm ready to help you get this sorted out.

To determine the most effective troubleshooting plan, could you please provide the following details:

• Could you please send a photo of the device showing the error message?
• What troubleshooting steps have you already attempted (e.g., restarting the device or router)?

I look forward to your response so we can get this resolved.

Regards,

Gabriela

[hibolobomba]

Hola, te comparto el link para que puedas visualizar la imagen ya que no me deja adjuntarla, he intentado de todo, borrar la red, reiniciar el router, desconectarlo, eliminar la aplicación, desconectar el nest mini, borrar datos y cache, de todo, como te comento, no quiero reiniciar el dispositivo, si existe alguna solución, estaria muy agradecida. 

https://drive.google.com/file/d/1pfxhv6Z6GoDdZTjiLS0xNXmzXxmr3vot/view?usp=sharing  

[GabrielaG]

Hi @hibolobomba,

Thank you for your reply and for providing the helpful details about the steps you've already taken. I'm happy to continue assisting you.

To give you the best assistance and provide the most accurate information, could you please confirm how your Nest Speaker looks? Refer to this article: Google smart speakers and displays.

I look forward to your response.

Regards,

Gabriela

[hibolobomba]

Claro, es el de segunda generación 

[GabrielaG]

Hi @hibolobomba,

Thank you for your reply. I appreciate your time responding to my post, and I'm glad to continue assisting you. 

Your device may not be showing up right now for one of two main reasons:

• It might not be connected to the same WiFi network as the phone or tablet you're using.
• The device may have lost power or is currently turned off.

To resolve this, please try the following steps:

• Check the WiFi network of the mobile device or tablet
• Reboot your device

You can also refer to these helpful articles for more information: Fix device is not available.

Please let me know what you find after checking these settings.

Regards.

Gabriela