Pause device function does not work

[PM2]

Similar to others the Pause device function no longer works.  Also it does not show which devices are online. 

So my daughters Chromebook can be online but it won’t show that it is online and Family pause doesn’t work to stop the device.  

other threads had to do a factory reset.  I don’t want to do that.  

[EdwardT]

Hi PM2,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. The issue that you're having could be caused by alot of things. I'd love to know more about this and I have a few questions:

• When did the issue start?
• Is it happening to all of the devices connected to your Wifi?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi PM2,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.