Person alert often not working

[Annkingsbridge1]

Many many times whilst a bush moving in the wind triggers a Motion or Activity alert often when someone comes to the door or down the drive no alert despite Person alert being active. Think a ghost must be delivering post or newspapers! 

[EmersonB]

Hello Annkingsbridge1,

Thanks for posting and sorry to hear if you're having issues about your motion or activity alerts. 

To know more about this, I'd like to ask some questions: 

• Is this issue constant or intermittent?
• Is the Airplane or Do Not Disturb mode turned off or on?

Give these steps a try:

• Toggle off and on all notification settings in the Home app or Nest app and double check if the Web app has the same settings.
• Try to sign out and sign in to the App.
• If the issue persists, try to delete the App, restart your phone and reinstall the App. Then check if the notifications are enabled.
   

Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi Annkingsbridge1,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Best,
Emerson

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Camera and we'd be glad to assist you further.
 

Best,

Princess