Philips Hue Bridge not recognized by Home app

[tarotray]

I've tried everything. There is nothing wrong with the bridge or my phone, as I can get the Philips Hue app to recognize the bridge. However, try as I might, the Home app will not recognize it, so I am unable to control it's lamps, via Google Assistant.

I've tried unlinking the account, clearing cache & data, for both apps and spending a lot of time on it. Nonetheless, the Home app constantly says it has found the bridge & I must press the button. When I do that, it says that no bridge is found!

I also tried to use the "Skip" option but when I click the "Grant permission" button, it says "Could not reach Philips Hue. Please try again."!

[Azarco]

Hey tarotray,

Thanks for reaching out — let's see what's going on.

A few questions: was it working before? Can you control your Philips Hue lights using your Philips Hue app? Also, make sure your devices are within the same room and within 15-20 feet of your router while setting up.

Give these steps a try:

• Uninstall your Google Home app.
• Reboot your speaker, Philips Hue Bridge and router to refresh the connection. 
• Try using a different phone to see if you'll get the same response.

Let us know how it goes.

Best,
Alex

[Azarco]

Hello there,

How's it going with linking your Philips Hue bridge to your Google Home? Did the troubleshooting steps above help? Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,
Alex

[tarotray]

It went disastrously and I returned the product. I bought much cheaper bulbs, locally that don't need a hub. Otherwise they are equivalent. I don't understand why people even buy that Philips product. I nearly did then but I knew no better. Glad to have my money back, now. 

[Azarco]

Hey tarotray,

Thanks for letting us know. To confirm, do your new bulbs work perfectly with your Google Home? Do you still need our help with your Google Nest devices?

Regards,

Alex

[tarotray]

Thanks for the concern. Yes. The 12 Euro  bulbs from Hema are very easy to set up, requiring no complicated bridge. They allow me full control of all the lighting in my home. The only difference is that the white light is a bit too yellowy for my taste but that's a minor complaint, compared to a Philips bridge that never worked for me. 

[Azarco]

Hello there,

That's awesome! We're glad to hear everything is working on your end. Let me know if you have other questions or concerns with your Google Home and lights otherwise, I'll go ahead and lock this thread after 24 hours.

Cheers,

Alex