Potential solution for problems with c by ge bulbs and Google home

[buckysrevenge]

I have multiple c by ge bulbs and they all stopped responding a couple weeks ago. They have had this problem before, but it usually fixed itself eventually. 

Yesterday I removed one of the bulbs, installed the GE Cync app, and added the bulb to that. The Cync app immediately wanted to update the firmware on the bulb (to 3.7, the bulb was at 3.2). After that, I removed the bulb from Cync, added it back to Google Home and now it works again! I have since done the same with the other bulbs I own and they all work again.

It's a pity the Google Home app can't check the c by ge bulb firmware, especially if it helps with connection issues.

[Princesss]

Hi buckysrevenge,

Thanks for posting!

We appreciate you sharing the steps you did. This would be very helpful to other users who are also experiencing the same thing. I also liked your insights about the Home app, and with that, I'd like to encourage you to send a feedback on what are the features that you're looking forward to using the Google Nest speakers. 

Cheers,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[buckysrevenge]

Yeah, that's fine, I just posted it to be potentially helpful for others having this problem.

[Princesss]

Hi there,

Appreciate it. I'll consider this thread complete and will lock it within 24 hours. Feel free to visit the Community anytime you need assistance with your Nest devices. 

Thanks for posting!

Cheers,

Princess