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Power cut yesterday - Nest showing no usage and not hating hot water on schedule

TimS1
Community Member

Hi,

We had a power cut yesterday that only lasted for a couple of hours. Since then, there has been no hot water and the history in the thermostat  just shows no usage.  The device is reconnected to the wi-fi so I don't know what the problem is. I would appreciate any suggestions.

It was definitely working up to the power cut as the water that had been heated before the power cut was used last night

Thanks

Tim

6 REPLIES 6

george_t
Community Specialist
Community Specialist

Hi @TimS1, thanks for reaching out. Let us do a quick test on the Heat Link. Go next to the Heat Link with the Nest app. Make sure that the heating and hot water are off, as well as the manual mode on the Heat Link. After go to the heating and turn up the temperature until it goes orange, listen for a clicking noise from the Heat Link. After turn the temperature down and listen for a clicking noise again. Once done go to the hot water control, disable the schedule if it is on by going into settings from the upper right corner. Boost the hot water, listen for a click noise. Stop the boost and listen for the noise again. That would indicate that the relays inside are working as intended. 

GeorgeT

AndaD
Community Specialist
Community Specialist

@TimS1 

 

Hi there again, just checking in. By any chance did you manage to do the test my colleague told you about? Let me know if you have any questions. 

TimS1
Community Member

Thank you. I am away until Tuesday and will try this on my return. Tim

AndaD
Community Specialist
Community Specialist

@TimS1, that's awesome. Take your time and don't hesitate to reach back when it's done. Also if you're going to need our help — my colleagues and I we're just a message away. Take care.

DragosC
Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

george_t
Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

GeorgeT