Presence Sensing not working

[kamielvandoorss]

At home we're using Google Home as platform to control our lights, thermostate and Chromecast.

One housemember has an iPhone (Here everything works fine). I'm using Android, and the presence sensing isn't working at all.

App permissions for location are set to always allow. Background activity is allowed aswel.

What more can I do so the app knows when someone is at home? Feeling frustrated about this, because this is something easy that should work..

Someone any ideas?

Thanks!

[eighty666]

uninstall the current v2.5 app and install one with 2.4x

[Azarco]

Hey folks,

Thanks for reaching out.

To confirm, did you set up a Home and Away Routines? How many members do you have in your household? Did you set up the mobile phone’s location to be used for presence sensing. 

• Enter the home address and confirm it by placing a pin on the map.

You can check this guide for more information.

Best,

Alex

[eighty666]

yes we did. i like to look at my pin with v2.47 of the home app. which isn't broken.

[Azarco]

Hey eighty666,

Thanks for the update.

If you have more than one home member it could be impacted by a known issue if the other home member has disabled their phone location settings. The other member of the home should:

1. Turn on geofence toggle in the Nest App or Home App, as well as at the OS level.
2. Leave the geofence. Confirm in the appropriate app’s history to verify the crossing was recorded.
3. Turn off geofence toggle in the Nest or Home app while outside the geofence.
4. This will reset them to being permanently Away, allowing automation to work for everyone else in the home.
5. There will be a fix in an upcoming update. Maintain general positioning and do not allude or suggest a date on when the issue will be fixed.

Thanks,

Alex

[eighty666]

this has nothing to do with the fact that all versions after 2.49 are broken

[Azarco]

Hey eighty666,

We understand and we're sorry for the trouble this has caused you. Our team is checking on this and actively working on a fix. We appreciate it if you can send a feedback make sure you turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Best,

Alex

[eighty666]

there is a fix: remove the broken v2.5 branched app and use v2.47 because it isn't broken

[Azarco]

Hey eighty666,

That would be helpful however, we don't have a way to revert back to the old version. We're always looking for ways to improve and we'll take it as feedback.

Best,

Alex

[eighty666]

yes you do.. you manage it nooooo problems at all with the many gigs of shovelware in playservices.

all new v2 6. with old but functional detection of whether wifi background scan is on or off 😉 😉

[Azarco]

Hey eighty666,

We hear you — we appreciate users who are keen on sharing with us their thoughts/experience. We'll take this as feedback and make sure to pass it along to the right team.

Best,

Alex

[eighty666]

*paying customer*, not user

[Azarco]

Hey all,
 

We appreciate your feedbacks. If you need assistance with your Google Home or Google Nest speakers and displays, feel free to submit another post and provide as many details as possible so that others can lend a hand. Also, please be advised that this thread will be locked after 24 hrs.

Kind regards,

Alex

[eighty666]

locking threads in 24he is fine. amazon will have the alexa to my home way sooner

[Azarco]

Hey eighty666,

We appreciate your time. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Thanks,

Alex