cancel
Showing results for 
Search instead for 
Did you mean: 

Resetting password for Wifi on my Google hub. -

DianeL1792
Community Member

We got a new router and modem.  I need to reset the password for the Wifi for our Google Hub Pro but the instructions online aren't matching up to the Google Home screen.  Any help would be gratefully accepted.

 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@DianeL1792 

You cannot update Wi-Fi settings for Google Nest devices in the Google Home app. (For certain older cameras and doorbells, you can update the settings in the Google Nest app.)

Google Nest's instructions are below. Basically, you need to remove the Google Nest device from the Google Home app or the Google Nest app while you are still on your old Wi-Fi network, and then do factory reset.

https://support.google.com/googlenest/answer/10165378

In fact, the process is problematic enough that Google Nest's first suggestion when getting a new router/modem is to set the network name (SSID) and password on the new router/modem to the values used on the old router/modem:

https://support.google.com/googlenest/answer/9223711?hl=en&sjid=10096754356004013697-NA#zippy=%2Ctry...

Thank you.  Diane

Alex_S
Community Specialist
Community Specialist

Hi everyone,
 

DianeL1792, were you able to change your WiFi password? Let us know how it goes.

 

Thanks for the help, MpIsCustomer!


Regards,
Alex