Routines in Nest Hub 2Gen do not work properly.

[CaptainMiller]

I create a routine to be trigger by an alarm in my Nest Hub. The routine includes the weather, check my calendar, check traffic and, to test if everthing works fine, to tell a joke at the end.

Nest Hub is connected to my calendar and if I ask it for my schedule the Nest Hub responds as expected.

If I trigger the routine in my phone it works fine (every element is notify). 

If I trigger the routine with my Google Home app from my phone to the Nest Hub it works fine again.

But If I configure the routine to be triggered by an alarm of the Nest Hub it only says the weather and the joke at the end. It skips everything calendar or personal related.

Am I missing anything in the configuration of my device or Google Home?

[Dan_A]

Best,Hi CaptainMiller,

 This is not the experience we want you to have; let me help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub or a Nest Hub (2nd Gen)? Was it working before? Were there any recent changes? 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, you can send a screenshot of the ruotine that you created for us to replicate on our end. Here's how:

1. Hit reply.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions
5. Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

By the way, kindly remove or cover any personal and sensitive information that might be part of the screenshot.

Best,

Dan

[LovelyM]

Hello CaptainMiller,

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers,
Lovely

[LovelyM]

Hey CaptainMiller,

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Many thanks,
Lovely

[CaptainMiller]

Apologies, I could not answer before.

I'm using the Nest Hub (2nd Gen).

I tryed restarting the nest hub and my phone but any of then works.

I cannot upload images but here is a link to the screenshot https://photos.app.goo.gl/HjGuwKAf1hkQKqQGA

[LovelyM]

Hello there CaptainMiller, 

Sorry for the delayed response and thanks for sharing the steps that you've taken. I'm unable to find any screenshots in the Google Photos link that you shared. Would you mind uploading the photos again so I can check on this further?

Awaiting for your response. 

Kind regards,
Lovely

[CaptainMiller]

This is the link to the screenshot https://photos.app.goo.gl/TDEr9H1BDPAfaf7a6

[LovelyM]

Hey CaptainMiller, 

Make sure that Personal Results is turned on for your Google Nest Hub (2nd gen). If it's already enabled, try to disable it for a minute before enabling it again. Reboot the display afterwards before triggering your scheduled routine. Check out this link for more information.

If the issue persists, let me know. 

Cheers,
Lovely

[LovelyM]

Hello CaptainMiller, 

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else. 

Best,
Lovely

[LovelyM]

Hi there,

It's me again. I'll be locking this thread in the next 24 hours. If you have new issues, updates or discussion topics, feel free to start a new thread here in the Community.

Sincerely,
Lovely

[LovelyM]

Hi CaptainMiller,

I know it has been a while, but I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Cheers,
Lovely