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S21 hey google wont requnized on lock screen

Community Member


I have a 


And s21 ultra

And both on this phone i have the same issue

Something when my screen if off and i say hey google / ok google

 So Nothing happen.

Untill i open my phone (i dont have a lock screen)

And the weird part is

After i "open" my phone so the google assistant showing up on my screen

Its very annoying because sometimes it work great at the lock screen

And sometimes it wont and i need to say many time hey google and then i realized that i need to open my phone to see the assistant



Platinum Product Expert
Platinum Product Expert

Thanks for stopping by the Google Nest community. For support with Google Assistant, we recommend posting in the Google Assistant Community where experts can better assist.