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SOLUTION for 'Delete Google Assistant on Samsung TV' post

Stephie
Community Member

Well I found a solution that seems to have removed the Google assistant on Samsung TV entity in my Google Home app... Just didn't seem to respond fast enough before the post about the other post being locked was locked so I had to create another post here so ll try to finish before it's locked...🤯

 

SOLUTION that worked for me was to press the 'Google Assistant on Samsung TV' to bring up an option to move to another home,

Creating a 2nd home as a temporary home to move it into and save the New home with the Samsung TV Assistant in it.

Go to the list showing the homes and bring up the page setup details of the Temporary home then select the Delete home at the bottom of the page  deleting the newly created temporary home.

That removes all devices and accounts logged into and connected to the temporary home, which in this case was my Google assistant on Samsung TV entity which was unresponsive.

 

Hope this helps you @kingjohn or anyone else with the same issue @Azarco 

 

Stephie 🤗🧚‍♀️

 

https://www.googlenestcommunity.com/t5/Home-Automation/Delete-Google-Assistant-on-Samsung-Tv/td-p/10...

2 ACCEPTED SOLUTIONS

Stephie
Community Member

Hi @kingjohn , yes I remember your original question. This is a way to remove the old TV device from the Google home app by moving the old device to a newly created home in the app and deleting the new home in the app which also deletes the old Samsung device.

View solution in original post

Azarco
Community Specialist
Community Specialist

Hey all,

 

We haven’t heard any updates from you. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

View solution in original post

7 REPLIES 7

Azarco
Community Specialist
Community Specialist

Hey Stephie,

 

Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community. 
 

Kind regards,

Alex

kingjohn
Community Member

Sadly the tv was sent back, so unable to do anything like that. That was a Samsung tv, i now have a Panasonic tv that linked and is working great. But home app stuck with that old tv device.

 

Thanks it might have worked too

Azarco
Community Specialist
Community Specialist

Hi kingjohn,

 

Thanks for updating the Community forum about what happened on your device. If you're experiencing problems with your Google Home or Google Nest devices, feel free to start a new thread and we'll be happy to help.


Best,

Alex

Stephie
Community Member

Hi @kingjohn , yes I remember your original question. This is a way to remove the old TV device from the Google home app by moving the old device to a newly created home in the app and deleting the new home in the app which also deletes the old Samsung device.

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey all,

 

We haven’t heard any updates from you. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex