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Scenario's for starting a scene not working when started by nest mini

AmitR
Community Member

Hi,

I have several scenario's that i set up on google home that activate scene's on other services - smartlife and broadlink.

About 90% off the time when i try to activate them using my nest mini - nothing works and i get the following message:

"One or more devices are unavailble. You may want trying to set them up again."

However every single time i try to start the google home scenario using the google assistant on my phone - it works great...

I even tried giving the same command at the same exact time to both assistants (nest and phone) and the phone works while the nest gives the error...

I tried deleting the service app from google home and reconnecting - no change.

I tried reseting the nest miniitself - nothing.

I tried deleting the scene and making a new scene - nothing.

Hoping someone has a solution...

11 REPLIES 11

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

Thanks for reaching out — let's see what's going on.

 

A few questions: was it working before? Were there any recent changes on your network or setup? Also, are you still able to control your lights individually?

 

Give these steps a try:

 

  1. Make sure your Google Home and Google Assistant apps are using the same Google Account.
  2. Reboot your lights, Nest Mini and router to refresh the connection.
  3. Say the voice command, “Hey Google, sync all devices." 

Looking forward to your response.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.


Best,

Alex

AmitR
Community Member

Hi,

There has been no change - the strange thing is that giving my nest mini commands like "turn on all the light" or "open the window curtain" work - the error only pops out when i try to launch a google home scenario which activates a scene in a third party app. (And again - only when i try to start the scenario via the nest mini. If i start it using my phone's google assistant - it works great!)

Unfunfortunately those steps haven't helped..

 

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

Thanks for updating us. 

 

To confirm, this scenario that you created is it on the Google Home app? Could you try resetting your Nest Mini to its default settings?

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

Checking back in — did resetting your Nest Mini work? 

 

Best,

Alex

AmitR
Community Member

Hi,

Again - the issue is that when i try to start a scene from a third party app through a google home scenario - the error happens...

No - reseting the nest mini didn't help,

Neither has:

- deleting and writing a new scenario on google home.

- deleting and writing new scenes on smartlife.

- disconnecting google home from third party apps and reconnecting it.

However when trying to control a third party product by using it's command ("turn on light X" "open the curtains") there are no issues..

Only when trying to start a third party scene through a google home scenario does the issue arise...

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

To be sure, the scenario that you're referring to is a Routines? If so, is it a ready-made routine or the custom one? 

 

Best,

Alex

AmitR
Community Member

Yes,

The same error happens with both...

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

Apologize for the late response. Could you give these steps a try:

 

1. Go to https://bit.ly/2LW1PQ8

2. Sign in the email linked to your Google Home.

3. Look for Other Google Activity > Google Assistant routines.

4. Delete all your Routines.

 

Once done, try creating a new Routine and let us know how it goes.

 

Thanks,

Alex


 

Azarco
Community Specialist
Community Specialist

Hey AmitR,

 

Checking back in to see if the troubleshooting steps above help?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi AmitR,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex