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Scheduled Automations not starting

BigTex
Community Member

Howdy,

I have a two daily routines with a time starter that aren't working however my main concern is the one I use as to start the day.

At 6:30AM, Lutton lights and Kasa lamps turn on in multiple rooms, Google Nest Audio plays a radio station in a bathroom, two tvs with Chromecast dongles turn on and play YouTubeTV, then 2 hours later, anything I have not already turned off or stopped, turns off or stops.

A month or two ago, on random mornings, I found myself waking up late to a silent and dark house, because nothing had started. 

More recently, one or two of the actions starts, but the rest don't. 

I've already spoke with Google Support once about this.  They had me do the typical reboot routers, devices, and phone. They also had me delete that routine and recreate it.

Some days it works, others it doesn't.

Anybody have an idea?

Thanks in advance. 

17 REPLIES 17

FR-25146
Community Member

Similar thing happening to me. My lights have stopped turning on in the mornings, my alarms have stopped going off, and I've been late to work multiple days in the past week. I got this setup to make my life easier, not to get chewed out by my boss. How do I fix this?

FR-25146
Community Member

Been a week with no response. Issue is still occurring, and now when I try to start the routine manually, it does nothing - just sits there with the 4 lights blinking for 40 minutes and counting.

FR-25146
Community Member

Again this morning. Routine scheduled for 8 AM, nothing happened. 

FR-25146
Community Member

Once again this morning. Scheduled routine did not go off at all. Alarm went off, but post-alarm routine skipped steps. Timer did not go off.

Support is not responding to my emails.

BigTex
Community Member

Yup, no response.  Happened to me multiple times last week.  This week was pretty good up until this morning.
Sorry you're having such troubles too friend.

FR-25146
Community Member

Three weeks and counting of no response from support and the issue is still happening most days. 

LovelyM
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out and sorry for the delay. I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

 

To isolate this you can also try to use another network and observe if this will make any difference. 

 

Regards,

Lovely

FR-25146
Community Member

Hi,

Thank you for finally getting back to us. Yes, the issue is still occurring regularly and help is still needed. Piggybacking on a neighbor's wifi is not an option, both because it's logistically impossible and because the routines affected control multiple devices that need to be on the same wifi network as the Nest Audio. Do you have any other suggestions?

BigTex
Community Member

Sorry, didn't see the response.
Yes, trying another network seems like a strange solution-
A: how? 
And B: a different network than my Google Mesh network?  Send me a new one and I'll try it out.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

Please fill out this form so our senior specialist team can take a closer look at your scheduled routines. Let me know once you are done. 

Cheers,
Lovely

FR-25146
Community Member

Form is filled out.

Alex_S
Community Specialist
Community Specialist

Hi there,

 

@FR-25146, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there to further isolate this and assist you better.
 

@BigTex, We haven’t received your form. Kindly fill it out so we can continue with the next step.


Kind regards,
Alex

BigTex
Community Member

Filled out.

Muddi
Community Specialist
Community Specialist

Hey BigTex,

 

Thanks for the update. We got the form you've submitted, and we'll  send you an email about your concern. I'll close the thread after 24 hours, and let's continue through that channel.

 

Cheers,

Muddi

BigTex
Community Member

Any luck yet Friend?

FR-25146
Community Member

Once again, 8 AM routine completely failed to go off this morning. 

FR-25146
Community Member

It's now been over a month of this. Support still has not responded here. Emails with support have told me to just wait for the app to be updated. The app has been updated for days, and the issue is still occurring.