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Stop open window notifications

JesTurnure
Community Member

New to this. Now that it's nice out we have windows/doors open. How'd I stop the constant phone notifications about them?

10 REPLIES 10

David_K
Platinum Product Expert
Platinum Product Expert

What mode do you have it set to? Both "Away and Guarding" and "Home and Guarding" give notifications for alarm and security events. I believe you need to change it to "Off" when you're home to stop these notifications.

Dan_A
Community Specialist
Community Specialist

Hi JesTurnure,

 

I'm jumping in to ensure everything is good here. Have you seen davidking's last response? Let us know of the answers so we could take a closer look at them.

 

Best,

Dan

It's always off when I'm home

LovelyM
Community Specialist
Community Specialist

Hey JesTurnure, 

If you haven't already, try to uninstall and reinstall the app first before toggling the notifications on and off again.

Let me know if that helps.

Regards, 
Lovely

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

JesTurnure
Community Member

This has become such a headache. I uninstalled the app then reinstalled, but couldn't remember my username. I request 3 times now but never received an email. When I call no one answers. I haven't been able to use my alarm system for a week now.

LovelyM
Community Specialist
Community Specialist

Hey JesTurnure,

I'm chiming in to see if you were able to get your alarm system working again. Please let me know if you are still having trouble from here and I'll be happy to help. 

Kind regards, 
Lovely

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

LovelyM
Community Specialist
Community Specialist

Hello folks, 

Thanks for your help, @David_K and Dan. 

@JesTurnure, we want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers, 
Lovely