09-22-2022 11:00 AM
Iam using the google home app to setup my Lenovo smart clock essential however, when I try to connect to the wifi it just says "Connection problem during setup" and to "Please check your Wi-Fi network settings". Iam using University internet so there is a username and password for it, which doesn't pop up so Im thinking that is the issue but I am logged in on my phone. Any help with this would be great!
09-24-2022 04:00 AM - edited 09-24-2022 04:01 AM
Most smart home devices don't support these kind of Wifi systems, known as captive portals, that require you to login first to be able to access the internet.
There are a couple of possible solutions for this:
09-27-2022 10:19 AM
Hey there,
davidking, thanks for those troubleshooting steps — it's a big help.
Ccapee, checking back in if setting up your Lenovo device using mobile hotspot as an alternative works for you. If the issue persists, you can contact Lenovo support for additional assistance.
Best,
Alex
09-29-2022 08:53 AM
Thanks for the advice! I was told to use the second option to use a mobile hotspot to set it up so that I can get the MAC address, so I was going to do that. However, the new google home app now has a small selection of options on which type of device you are trying to setup and there isn't an option for any sort of smart clock so it looks like I keep running into issues 😅
10-03-2022 01:46 PM
Hello Ccapee,
We understand that your concern is isolated with your Lenovo Smart clock having problems connecting to your network. Please note that we have very limited support on third party speakers with built-in Google Assistant like Lenovo. It is best to report this with Lenovo support for better assistance.
If you need help with your Google Home/Nest devices, please do not hesitate to reply on this thread as I'll be locking this thread after 24 hours.
Kind regards,
Alex