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Google Home doesn't show remote control for new Chromecast.

Rhudi
Community Member

I just connected a new Google Chromecast.  It went through all the setup choices with no trouble.

 

In the Google home app, I can remote control another Chromecast on my home, but this new one will not respond to any remote app.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Rhudi,

 

Thanks for reaching out. Are you pertaining to the virtual remote in the Google Home app? If yes, can you see the option that says open remote when you tap your Chromecast in the device card? Please try to uninstall and reinstall the Google Home app and reboot your phone. Also, check this support website article to see more information about the virtual remote.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going? Still need help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Rhudi,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer