What a frustrating experience setting up Google Nest Cam

[WTIL]

This process is supposed to be simple. Been here for two hours trying to set this camera up. It wouldn't let me link my current google accounts to the camera saying their not migrated (whatever that means), so I have to create a new google account just to set up nest. I do, then it's not letting me subscribe because it's a google account! Isn't this camera called a Google Nest? How can you not use a Google account with a Google product? Ready to take this back for a refund. What a waste of time. No number to call for explanation, only this horrible help forum to which there will be no responses. Not even sure why I'm writing this.

[MplsCustomer]

@WTIL 

You can try reaching Support through this link:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help, @MplsCustomer.

@WTIL, Thanks for reaching out. This is not the experience that we wanted you to have; let me help you out. A few things: Which Nest camera are we working with? Are you using the Nest app or the Google Home app? If you are using the Nest app, check out this article for more information about migration.

I look forward to your response. 

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hi WTIL,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan