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Home Automation

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Help Center

For immediate help, visit the official Google Nest Help Center, where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest App home icon offline

Hi allI recently brought a nest smoke alarm and downloaded the app. I was able to connect the device but the picture of the house is off-line. 1. Checked WiFi - ok2. Reinstall the app - some issueHow do I get it online

Presence sensing - activity vs location?

Hi,I'm having some problems with Presence Sensing. I've enabled it on my phone and as part of the away routine, I've set it to turn off my computer monitor automatically when I leave the house (using a smart plug).Using the activity log, I can see th...

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Tiuri by Community Member
  • 1642 Views
  • 3 replies
  • 3 kudos

Camera not recording

My system seems to be working fine, but when someone is sitting right in front of my camera in the driveway or walking down the road, it doesn’t seem to film them. There’s nothing in the history as if nothing was there. Does anybody have any ideas?

Karen58 by Community Member
  • 778 Views
  • 5 replies
  • 0 kudos

Nest Hub Max Camera offline / does not work

Hello: I see several other threads about this topic, but none of the solutions posted have worked. Basically, my Nest Hub Max camera does not work, and always says offline from within the Google Home app, and the Nest app. I have deleted it from my h...

Private automations

Is it possible to make my homw and nest answer to only my voice? Or atleast make some private routines only i can trigger? Ihave not been able to make such things

papu82 by Community Member
  • 650 Views
  • 4 replies
  • 0 kudos

Camera history

So I have a subscription with best I pay for the 10 day recording to stay in my phone but as of yesterday for some reason it’s only showing me recording of 7 hours does anybody know what I should do?

Bettyhdz92 by Community Member
  • 1045 Views
  • 4 replies
  • 0 kudos

Connecting to Android personal Hotspot

I have a Google Nest Mini 2nd Gen and I currently do not have WiFi where I reside. I want to know if it is possible to connect my nest to my android phones hotspot and if so how?

Gabby3 by Community Member
  • 915 Views
  • 5 replies
  • 0 kudos

Guard NF009(0.80) Error

When setting up my Nest Guard, after connecting to Wifi and reaching the “Finishing Up” stage, I am getting this error:Couldn't add this Nest Guard to your Nest Account. Try again later. NF009(0.80)Any suggestions on what I can do to fix this?

nester9 by Community Member
  • 1298 Views
  • 4 replies
  • 0 kudos

Help with Presence Sensing

Hello there,I have all kinds of nest mini speakers, a nest hub, Learning Thermostat, Nest Wired Doorbell, Outdoor Camera and Protects (although those are not yet set up). Me and my wife both have a OnePlus Nord (Android 12) and we set our location to...

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