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Wifi causing issue with devices connecting

Jhewitt89
Community Member

How do I switch to 2.4 ghz ?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

Can you be more specific? Do you have Google Wifi or Nest Wifi and are having issues setting up a smart device?

Juni
Community Specialist
Community Specialist

Hi folks,
 

Thanks for the help, @davidking.

 

@Jhewitt89, thanks for posting. Could you tell us the type of Nest device that you need assistance with? If it’s a Nest speaker and currently connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

  1.  Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings and then Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
 

Check this link for more information.

 

Hop this helps.
 

Regards,

Juni

Azarco
Community Specialist
Community Specialist

Hey Jhewitt89,

 

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.


Thanks,

Alex