01-05-2023 08:50 PM
01-06-2023 11:20 AM
Can you be more specific? Do you have Google Wifi or Nest Wifi and are having issues setting up a smart device?
01-12-2023 06:25 AM
Hi folks,
Thanks for the help, @David_K.
@Jhewitt89, thanks for posting. Could you tell us the type of Nest device that you need assistance with? If it’s a Nest speaker and currently connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Check this link for more information.
Hop this helps.
Regards,
Juni
01-16-2023 11:23 AM
Hey Jhewitt89,
Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.
Best,
Alex
01-17-2023 01:42 PM
Hello there,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Thanks,
Alex