outside security camera

[phillip0000]

I cannot get recordings on my desktop for my camera, use to be able to go back and look at recordings and live video. It only works on my apple phone.

[MplsCustomer]

@phillip0000 

That seems odd, since both the Google Nest app and the home.nest.com website access the same data. What happens on the home.nest.com website when you scroll to the left on the timeline or click on the calendar icon in the lower left corner?

[Muddi]

Hello phillip0000,

Thanks for reaching out. Sorry to hear that you're having issues accessing the recordings of your security camera. Please follow the steps provided by @MplsCustomer, and let us know if you have the same issue.

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni