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restore nest mini after factory reset?

Whoosh
Community Member

Can you restore nest mini settings after factory reset?

18 REPLIES 18

davidking
Gold Product Expert
Gold Product Expert

No unfortunately, you'll need to setup the device as new again.

Azarco
Community Specialist
Community Specialist

Hey there,

Thanks for your insights, davidking!

Whoosh, we hope you're able to get the answer that you need. Let us know if you need help in setting up your Google Nest Mini and the Community will be happy to lend a hand.

Best,
Alex

Whoosh
Community Member

Not really the answer I was hoping for, really frustrating that it's stopped cooperating with the harmony elite and hub - everything else still fine . .

Azarco
Community Specialist
Community Specialist

Hello Whoosh,

We understand how you feel — we'll take it as feedback. Could you tell us more about what's happening with your Harmony Elite and Hub? Are you trying to control it using your Nest Mini?

Thanks,

Alex

Whoosh
Community Member

For a long time had Harmony Hub with Harmony Elite linked to Google account so I could turn TV to Netflix, Prime, Disney etc on/off with Hey Google. Now Google says “Turning on X” but nothing happens. Fine with all other devices, lights, Nest thermostat etc.

Harmony app will turn things off/on so the hub works fine.

Harmony Elite remote works fine

Google Home app reads as linked to Harmony account (removed and relinked).

Rebooted harmony hub, removed and re-added hub

rebooted Nest mini

Rebooted router

All on same wifi

Did Google synch devices

Home app and Harmony app both working fine on android phone and android tablet

The Harmony Elite and hub have (and still do) always worked fine with my Denon AVC110 and my LG smart TV. It's commands via Google home that have stopped working. I say hey Google Netflix on (which used to work fine) she says, turning on Netflix - and nothing happens. All other Google home commands and routines for other things work fine.

Azarco
Community Specialist
Community Specialist

Hey Whoosh,

We're sorry for the late response. Thanks for doing all those steps, have you tried resetting your devices to clear any congestion? Is it only happening with your Harmony Hub?

Regards,

Alex

Whoosh
Community Member

No, same with my Twinkly lights, I say hey Google Twinkly on and she says turning on Twinkly and nothing happens, same with hey Google Twinkly off - worked fine for ages and now does not, same as harmony hub commands, she repeats instructions but nothing happens

Azarco
Community Specialist
Community Specialist

Hi there,

 

To make sure, are your devices within the same network and assigned to the same home structure? Is there a chance you can try using a different network for isolation?

 

Best,
Alex

Princesss
Community Specialist
Community Specialist

Hey there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Whoosh
Community Member

Hmm, was hoping it could be restored from a backup after completely removing and setting up again 😞

Whoosh
Community Member

 same network and assigned to the same home structure - yes

Is there a chance you can try using a different network for isolation - no

 

Princesss
Community Specialist
Community Specialist

Hi Whoosh,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Regards,

Juni

Whoosh
Community Member

I filled in the form already

Juni
Community Specialist
Community Specialist

Hi there,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Best,

Juni

Whoosh
Community Member

thank you

Azarco
Community Specialist
Community Specialist

Hi Whoosh,

 

Sure thing! Let us know if you have other questions or concerns as we'll be locking this thread within the day.

 

Best,

Alex