Adding camera to existing Nest Aware account

[bmarch315]

Replaced a nest camera with the exact same camera purchased in 2018 (Not a google/nest camera). It will not connect to my nest aware subscription.

[MplsCustomer]

@bmarch315 

If your subscription on your original Nest customer is a 1st gen Nest Aware subscription (that is, it applies to a single camera), there seems to be no easy online process to cancel that subscription on the original camera and add it to the new camera.

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[bmarch315]

I had 3 cameras on the Nest aware subscription and just replaced one.

[MplsCustomer]

@bmarch315 

It still makes a difference on exactly what subscription you have. It's possible to have a 1st Gen Nest Aware subscription on 3 cameras, and there is no online process to move a 1st Gen subscription to a different camera.

On the other hand, if you have the newer (starting about 3 years ago) Nest Aware or Nest Aware Plus subscription, which apply to ALL cameras and doorbells on the same Google Account in the same Google Nest "home/structure", then if you add a new camera to that same Google Nest "home/structure", it should automatically be included.

In the Google Nest app, you can check your Nest Aware subscription under Settings | Nest Aware.

You can also check it here:

https://store.google.com/subscriptions

The specifics of each subscription are described here:

https://support.google.com/googlenest/answer/9681538

[zoeuvre]

Hi folks,

@bmarch315, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.
 

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi bmarch315, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe