Adding new wired camera to my Nest Aware subscription and Nest App

[rzrbkftbl]

I recently added a new nest wired camera in my home. I see it on my Google Home app, but I cannot pull it up on my Nest app and I also don’t see it added to my Nest aware subscription. Can anyone guide me to how to get it on my Nest app? I’ve scanned the QR code. I’ve followed all the steps that it says, but it still does not add to my Nest app and I still don’t see it on my Nest subscription that I am paying for. Thanks! 

[GBD]

I'm afraid that you are out of luck here. The 2nd gen nest cameras can only be used with Google Home and are no longer compatible with the Nest app. Unfortunately this carries over to your Nest Aware subscription as well, they will only work with a Nest Aware subscription through Google Home and not the original Nest version of the subscription.

Your only options would be to return that camera and then look for a used 1st gen camera somewhere or to migrate your Nest account and devices over to a Google account and use Google Home. I'd however do some research before attempting any account or device migration to make sure that it's something that you really want to do as once it's done, there is no going back.

[MplsCustomer]

@rzrbkftbl 

It also depends on which Nest Aware subscription. If you have a 1st gen Nest Aware subscription, which applies only to specific 1st cameras and doorbells only, then your subscription won't apply to your 2nd gen camera.

However, if you've migrated your Nest Account to a Google Account (we did so in 2020) and have a 2nd gen Nest Aware or Nest Aware Plus subscription, AND if your 2nd gen camera is in the same Google Nest "home/structure" as your Nest Aware subscription, then your 2nd gen subscription should cover your new 2nd gen camera, but you'll have to access video history for your 1st gen cameras in the Google Nest app, and in the Google Home app for your 2nd gen camera.

If you haven't yet migrated your Nest Account to a Google Account, here's a Help topic:

https://support.google.com/googlenest/answer/9297676

You'll also have to cancel your 1st gen Nest Aware subscription (you'll get a pro-rated refund). I think you have to do this before migrating because you lose access to the 1st gen subscription page when you migrate, and Google Nest does NOT cancel the subscription for you.

@GBDis right; you can't access your 2nd gen camera in the Google Home app. We use both apps because we have 1st and 2nd gen cameras.

Here is Google Nest's pricing page on subscriptions:

https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing