Auto renewal of nest subscription have not every received auto renewal notification since installed

[Navy]

I have had re-acquiring charges with notifications since 2023 have moved from Condo in 2023 cancelled sub for 2026 requests reimbursement for the 2025 charge as no per notification was submitted only found out Thur review of my card statement for May RM Hawley 

[Rusell]

Hi Navy,

Thank you for posting in the community. I'm sorry to hear that you've been receiving recurring charges since 2023. You've canceled the subscription for 2026, and you're now requesting a refund for a 2025 charge that you identified in May on your card statement. Help is here!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address

Keep me posted.

Best regards,

Rusell.

[Navy]

I only started to see the reoccurring charges getting a up date from the card company no notification from google as I sold the condo in 2023 a let the unit there. Cnx subscription for 2026 request refund for 2025

[Rusell]

Hi Navy,

Thank you for the update. I appreciate the information you shared. I'd like to know if you filled out the form. 

Keep me posted.

Best regards,

Rusell.

[Navy]

What form are talking about can see it in correspondence 

[Rusell]

Hi Navy,

Thank you for your response. To help you further, here is the form that you need to fill out. Please click on this: form. 

Keep me posted.

Best regards,

Rusell.