BNIB Google Nest Hub Max Network Problem!

[oceanixz]

Hi guys,

I've just bought a BNIB Google Nest Hub Max and tried to connect it to my WIFI mesh Asus XT8 (AX6600). Been trying for several times (and factory reset too) using Google Home app but still notification said "Network Problem" and asked me to reboot the device and start all over again. 

If you all have any solutions for this problem, mind sharing with me please? I'm kind of stressful here.

Thanks before! 

[Dan_A]

Hi oceanixz,

This is not the experience we wanted you to have and apologies for the delayed response, let me help you. A few things: when you did the factory reset, was it the same steps as what you see in this link? What phone do you use for setup?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Tell me how it goes.

Best,

Dan

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[oceanixz]

Hi guys,

Thanks for the support. I have managed to get the Nest Hub Max working. I had it connected to my office Wi-Fi first and then I moved it back to my house and then it surprisingly worked. So problem is solved. Thanks guys!

Regards,

oceanixz

[Princesss]

Hi oceanixz,

Thanks for updating us. Glad to know that it's already working on your end.

Since this has been resolved, we'll go ahead and lock this thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess