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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 66743 Views
  • 186 replies
  • 57 kudos

Help!! Me!!

If I add a nest aware subscription or some type of subscription today will I be able to view something from a few days ago? Or would I have had to have the subscription at that time and have recorded it? I need the video for an important even coming ...

DeonSand7 by • Community Member
  • 676 Views
  • 3 replies
  • 0 kudos

Video Clip Sliders can't be moved (resolved)

I ran into this problem a while back, where if you tried to create a time lapse video, the sliders would immediately clap together (to make a 0-minute clip).Here's the original posting (from someone else).The issue appeared be that I was at my storag...

shutton by • Community Member
  • 721 Views
  • 3 replies
  • 0 kudos

Camera missing events

I have had my Nest cameras for years now and it seems I've been having the most issues lately. I literally had an Amazon delivery driver walk on my property and my camera did not alert me nor pick up the motion. My backyard camera did but not my driv...

KellyM84 by • Community Member
  • 580 Views
  • 3 replies
  • 1 kudos

Resolved! Video won’t playback

The video won’t play back at all after an event notification. Shows a still of the video but it won’t play back. There hasn’t been a clear answer in any of the threads on what to do.

My Camera Won't connect

Hi everyone, I am having a bit of an issue. I just signed up to the Nest Aware, but I can't connect the camera. The privacy button is not on, I have restarted and reinstalled the Hub Max, but I'm still having the same issue. Every time I go into the ...

Subscription

You gave me a case number 2-15040000322127you tied my $120 payment for 10 recording for 1 year about 6 weeks ago with a 30 day free trial( which I never received) and then charged my cc. I have contacted nest for over a month about this issue. I chan...

Slow, very slow video playback on iPhone

When playing ideas back on my iPhone 11 15 is VERY slow. I have had this system for long time with no problems, it seems to have start about 2 weeks ago. What’s going on?

Wrs007 by • Community Member
  • 2436 Views
  • 6 replies
  • 2 kudos

how to get in touch with Senior Support specialists

Hi we have an open case that's been open for 5 days and the next step is supposed to be done by the Senior Support Specialists. The support staff that man the chat/phones say they can't do anything. Anyone have any success in contacting the Senior Su...

BC1 by • Community Member
  • 776 Views
  • 3 replies
  • 1 kudos

Solution to view Nest cameras on computer?

I've been using Nest with Nest Aware cameras in my businesses for 5+ years, but the move away from the Nest App without a solution to view ALL GENERATIONS of Nest cameras on a browser is ridiculous and will cause us to move away from Nest. Has anybod...

blascala by • Community Member
  • 702 Views
  • 4 replies
  • 1 kudos
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