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Nest aware Subscription

SuelynD
Community Member

I recently subscribed to Nest aware plus, I have 3 cameras, but only 1 if my camera is using the subscription, I can’t seem to add the other 3 cameras, from what I understand I should be able to. I see no option to add another camera. 

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

SuelynD
Community Member

Hi Brad thanks for your response, I’m trying figure out how to add my other 2 cameras to my subscription. 

Brad
Community Specialist
Community Specialist

@SuelynD

 

You should be able to just install them onto your current Home/account with your other cameras and Nest Aware should be up and running. 

 

Best regards,

Brad.

SuelynD
Community Member

My cameras are up and running i

dint have a problem with my cameras, I want to

d burr out how to add them to my nest aware so subscription. 

Brad
Community Specialist
Community Specialist

@SuelynD

 

If you installed them onto your Home then they should already be recording if there is an event, etc. 

 

Best regards,

brad.

SuelynD
Community Member

They’re recording but not saving for 60 days only one camera saves for 60 days. 

Brad
Community Specialist
Community Specialist

Hey there,

 

Your new devices have not been around for 60 days on the account. You aren't going to get previous footage on a new camera. It will only record events if it fits that device's settings and category. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad