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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Billing emails use incorrect home name

When I moved to my current house, I renamed my home in Google products, and later subscribed to Nest Aware. My Nest Aware subscription has always been assigned to my current home, and was not active on any other home.Somehow, when my Nest Aware subsc...

jhoule86 by • Community Member
  • 570 Views
  • 2 replies
  • 0 kudos

Nest price increase by 30 bucks with no new features. Great scam.

The price of your Nest Aware subscription for Home will soon increase from $50.00 a year to $80.00 a year (plus applicable taxes) Your Nest Aware subscription will continue at the new price, and your current features will remain the same.

Noodleman by • Community Member
  • 4992 Views
  • 16 replies
  • 8 kudos

Subscription

Was charged for nest subscription for one year. Have canceled subscription. Requesting refund of unused funds. Can't find anyone to help with this. Starting this conversation doesn't seem to be the appropriate way to address this.

mra1 by • Community Member
  • 691 Views
  • 4 replies
  • 0 kudos

Can't access familiar faces after renewing subscription

Google deleted my account without notifying me. I had t renew and signed up for basic 12 month plan at $60. However, I now cannot activate the familiar faces feature. When I go to settings and get to Familiar faces, it takes me to an explanation of t...

Nfuj by • Community Member
  • 526 Views
  • 2 replies
  • 0 kudos

No daily videos with no subscription

Do you need nest aware in order to get videos. My video stopped and I’m wondering if I need to have a subscription

jglick72 by • Community Member
  • 804 Views
  • 2 replies
  • 0 kudos

Resolved! I can't log into my nest account

I have not migrated, but now find my doorbell does not work as I can't sign in anymore. If I request a password change it sends me the link but when I try to change it it says there is an error. I know my password why will it not let me sign in on an...

Nivlact by • Community Member
  • 26275 Views
  • 59 replies
  • 6 kudos

Paid subscription but not showing its active

So I paid for the year of nest aware. Not getting any playbacks, only screenshots. When I look at subscription status it says “trial has expired” but nothing of current subscription?

Sparky232 by • Community Member
  • 947 Views
  • 3 replies
  • 2 kudos

WTF????? CAN ANYONE HELP? My CONVO WITH NEST!!!!:

You’re connected with agent Kermit.3:48 PMKHi! Welcome to nest_secure support. My name is Kermit. For future reference, your case ID is 9-7448000034593. How are you today?Kermit · 3:48 PMTo message right now I am using a computer that is shared with ...

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