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doorbell memory

mattporzel
Community Member

I paid $80 last week and i still do not have any events held for more than 3 hrs. can u tell me why?

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@mattporzel 

At $80, you probably have a 30-day event video history Nest Aware subscription. Is it for the same Google Nest "home/structure" as your doorbell? If you go to the Subscription Management page (https://store.google.com/subscriptions) and click on your subscription, it will show the name of your Google Nest "home/structure".

If you go to your doorbell in the Google Home app and go to Settings | Video | Video history, is "30-day event video history" selected?

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1 REPLY 1

MplsCustomer
Bronze
Bronze

@mattporzel 

At $80, you probably have a 30-day event video history Nest Aware subscription. Is it for the same Google Nest "home/structure" as your doorbell? If you go to the Subscription Management page (https://store.google.com/subscriptions) and click on your subscription, it will show the name of your Google Nest "home/structure".

If you go to your doorbell in the Google Home app and go to Settings | Video | Video history, is "30-day event video history" selected?